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LINDA CONSTABLE
Biography:
Linda is an information management
professional with experience of: managing and developing a wide
range of service developments in a local, regional, and national
context in both academic and public libraries
Her previous
positions include:
•
IT Manager, Bournemouth Libraries which included leading on the
PFI Project (IT Services).
•
ICT Development Officer for South East Museum Library and Archive
Council with responsibility for developing a regional strategy for
museums, libraries and archives
Linda is active
in the profession, including:
•
member of the Libraries Marketing Network
•
member of CILIP's Communities Services Group (CSG) National Committee:
Editor of the new CSG Journal; Umbrella programme co-ordinator for
CSG; organising and facilitating a regional CSG Community Profiling
Workshop.
A key focus throughout her career has been an emphasis
on delivering quality services to customers.
Title:
Profiling, consulting, marketing and evaluating:
Bournemouth Libraries
Summary:
Bournemouth Libraries is an award-winning
and progressive service. The presentation will describe the work
that Bournemouth Libraries has undertaken in profiling, consultation,
marketing and evaluation. It will also look at the national picture
and show how Bournemouth puts customer service at the heart of its
service delivery.
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