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CHRISTINE URQUHART
Biography:
Dr Christine Urquhart is a Senior
Lecturer in the Department of Information Studies, University of
Wales Aberystwyth. She has directed several research studies evaluating
the impact of library and information services on groups such as
health professionals, students and staff in higher and further education
institutions. She directs two postgraduate programmes, MScEcon Health
Information Management by distance learning, and the MScEcon Information
Systems. Her research interests are in the value and impact of information
and information services, knowledge management and communities of
practice. Her team has recently completed a training needs analysis
for the National Library for Health, and an evaluation of the clinical
librarian service for the National Library for Health.
Title:
Assessing impact – how many
ways?
Summary:
How do our users value our library
and information services? Do we have an impact on their work, study,
confidence, well-being or self-esteem? The presentation will provide
guidelines on assessing service impact, based on the research evidence
from various impact studies. In our search to find the ‘best value',
we sometimes forget that impacts may appear negative, not positive.
A framework for questioning the possible impacts, negative and positive,
of resourcing decisions will be presented.
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