CHRIS WATTS

Biography: Chris Watts worked for the London Ambulance Service NHS Trust as Research and Development Co-ordinator prior to his appointment as a researcher at Liverpool John Moores University.  He has also worked as an information consultant for a range of regional health-based organisations.  He has a broad variety of research and teaching experience, particularly in the fields of information management and health informatics.  Chris is currently undertaking a study into the provision and efficacy of electronic health care information in developing countries.

Title:Improving LIS services: developing a survey tool

Summary: The Committee of Departmental Librarians (CDL) Quality Management Working Group conducts a survey each year to share data on performance and best practice across government libraries. The Group recently decided to improve the survey by making it easier to complete and to provide more meaningful results. The improvement initiative became a joint project with the School of Business Information at Liverpool John Moores University (JMU). This session is about the journey the Group took with JMU to define a new user requirement through to analysing and presenting survey results.